Dr. Ken Druck: Six Ways to Become an Exceptional Listener

By Ken Druck, Ph.D.


reallife rulesThere are very few things in life as powerful as the experience of feeling understood. Looking into someone’s eyes after telling them how we really feel — and seeing that they get it, they really understand, is the basis for trust, caring and respect. It’s also how we get to really know one another.

Successful relationships are those in which people truly listen. The best guidelines for how to listen come from an unlikely source, the “Instructions to the jury” read by judges. The judge instructs jurors to “keep an open mind,” “not form or express an opinion about this case while the trial is going on” and “not decide on a verdict until after you have heard all the evidence and have discussed it thoroughly with your fellow jurors…”

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